Shipping policy

Last Updated: March 2, 2026

At Royal-Tea by AM Business Solutions, we are committed to delivering your products and services in a timely manner. Please review our shipping timelines and policies below.

1. Shipping Timelines

Royal Products:

Standard delivery: 7 to 14 business days from order confirmation
Delivery time begins after payment confirmation
Cash on Delivery (COD) orders processed immediately upon placement

Business Organization Services:

Complete setup delivery: 7 to 30 working days from advance payment receipt
Timeline varies based on:
- Custom printing and branding requirements
- Machine procurement and preparation
- Packaging material customization
- Complexity of business setup
Specific timeline will be provided in your service agreement

2. Shipping Costs

Royal Products:

FREE SHIPPING on orders above PKR 1,000
Orders below PKR 1,000: Shipping costs calculated at checkout based on location
COD charges may apply depending on location

Business Organization Services:

FREE SHIPPING on all Business Organization Services
FREE INSTALLATION included
Delivery and installation of all machines, materials, and equipment included in your service package
No additional charges for setup, installation, or training

3. What Affects Delivery Time

For Business Organization Services, the following factors may impact delivery:

Custom printing production time
Machine sourcing and testing
Branded packaging design and production
Material procurement
Equipment installation requirements
Location and accessibility
Customization complexity

4. Shipping Coverage

We currently ship within Pakistan. International shipping may be available upon request - please contact us for details.

5. Order Tracking

Royal Products:

Tracking information will be provided via email/SMS once your order ships
You can track your order status through our website or the courier's tracking system

Business Organization Services:

Regular updates provided throughout the setup process
Milestone notifications for key stages (printing completion, machine procurement, packaging ready, etc.)
Dedicated support contact for status inquiries

6. Delivery Process

Royal Products:

Delivered to the address provided at checkout
Signature may be required upon delivery
For COD orders, payment must be made to the courier upon delivery
Free shipping applies automatically on orders PKR 1,000 and above

Business Organization Services:

Coordinated delivery and installation schedule
On-site setup and installation included at no extra cost
All machines tested and operational before final handover
Training and handover session upon completion
Complete installation service provided free of charge

7. Installation Services

Business Organization Services Include:

Professional installation of all machines and equipment
Setup of production systems
Testing and quality assurance
Operational training for your team
Troubleshooting and initial support
All installation services provided at no additional cost

8. Delivery Delays

While we strive to meet our delivery timelines, delays may occasionally occur due to:

Unforeseen circumstances or natural disasters
Courier service delays
Public holidays
Custom printing or manufacturing delays
Machine availability or technical issues
Remote or difficult-to-access locations

We will notify you immediately if any delays are expected and provide updated delivery estimates.

9. Failed Delivery Attempts

Royal Products:

If delivery fails due to incorrect address or recipient unavailability, the courier will make additional attempts
After multiple failed attempts, the order may be returned to us
Reshipment fees may apply for returned orders (even if original order qualified for free shipping)

Business Organization Services:

Delivery scheduled in advance with client coordination
Client must ensure location is accessible and ready for installation
Rescheduling available if needed

10. Inspection Upon Delivery

Royal Products:

Please inspect your order upon delivery
Report any damage or missing items within 24 hours
Do not accept packages that appear severely damaged

Business Organization Services:

Comprehensive inspection conducted during installation
All machines tested for proper operation
Materials and packaging verified against agreement
Sign-off required after successful installation and testing

11. Undeliverable Orders

If an order cannot be delivered due to:

Incorrect or incomplete address
Refusal to accept delivery
Unavailability after multiple attempts

The order may be returned to us, and return shipping charges may apply for reshipment (even if original order qualified for free shipping).

12. International Shipping

Currently, our primary service area is Pakistan. For international inquiries regarding Royal Products or Business Organization Services, please contact our customer service team.

13. Remote Areas

For deliveries to remote or hard-to-access areas: